Terms of Service
The Den Policies
Classes are reserved and paid for in advance through our online booking system. All reservations must be confirmed. All cancellations must made at least 12 hours prior to class (the “cancellation window”). If you do not cancel before the cancellation window closes, you will be considered a late cancel and lose your class or incur a fee. Our late cancellation fee is $15. Our no show fee is $30.
Instructors are subject to change and classes are subject to cancellation without notice. When possible, an email or text message will be sent in the event that there is a change in the schedule. Subject to any opt-out you elect, you consent to receiving notices from us pertaining to class. You also consent to being responsible for wiping down your machine after class.
Subject to certain restrictions, all sales are final. Classes are not eligible for transfer or exchange, and cannot be shared amongst clients. Subject to any regulations, a valid debit or credit card must be on file for all active accounts. If you wish to make a purchase with cash or other means of payment please contact us.
The Den Registration Information
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In order to participate in [The Den Hawaii's] classes, you must reserve your spot in advance by creating an account online and registering for class.
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If a class is full, we recommend putting yourself on the waitlist. If a spot opens up you will automatically be added to the class. By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want a spot in the class, you need to remove yourself from the class/waitlist 12 hours in advance of the class start time. If you are added to the class from the waitlist, fail to remove yourself, and do not attend, it will be a late cancellation, and you are subject to losing the class or the late cancellation fee (late cancellation fee only applies to unlimited members). If you do not get off the waitlist, the class will be credited to your account for future use.
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Due to a limited number of spaces available, you can change or cancel your class up to 12 hours before the class starts. Please note we do not give refunds; your class will go back in your account for you to use another time. If you cancel within 12 hours before class starts, you will lose the class. If you have an unlimited package and you late cancel or no-show for class, you will be charged a late cancellation fee.
The Den Membership Information
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4, 8, 12 or unlimited - 3 month commitment memberships are billed monthly, and have a minimum of three months commitment, depending on the Committed Membership you select. Following the commitment term, the membership will automatically renew on a month-to-month basis at the current monthly rate. These Memberships are ineligible for cancellation prior to the term expiration without penalty, subject to any applicable Consumer Right to Cancellation, which is applicable to the initial date of purchase. Any requested cancellation prior to the term expiration will require a notice of at least 30 days in advance of the monthly billing date, and must be accompanied by an early termination fee. Your early termination fee is equivalent to half a month of your membership rate. Terminations can be requested by contacting The Den's team. If you are currently on a 3 month commitment membership and wish to upgrade or downgrade your membership, your commitment term will restart effective as of the transfer date. Transfers can be requested by contacting The Den.
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Standard Memberships (4, 8, 12, or unlimited) automatically renew on a month-to-month basis, and have no minimum commitments. Standard Memberships will continue to renew each month unless a cancellation is requested at least 30 days in advance of the auto-renewal date. Cancellations can be requested by contacting The Den 30 days prior to your auto-renewal date. Failure to timely cancel will result in autorenewal.
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Class Packages refers to any purchase of a pre-determined allotment of classes to be redeemed within a 6 month timeframe. Class Packages are not subject to auto renewal. Classes purchased as part of a Class Package must be redeemed prior to the expiration date which accompanies the Class Package. No refunds will be given for expired and unredeemed classes.
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Any unused classes from founding, 4-, 8-, or 12- memberships within the respective 30-day period will expire, and will not roll over to the next month. Classes from Class Packages will expire on a specified date after purchase and will not be redeemable after that date. Unlimited memberships will be permitted to pre-book up to one class per day.
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Liability Waiver ​
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If you have any physical injuries and/or medical conditions that may affect your ability to safely and properly participate in [The Den Hawai'i] classes, please consult your doctor prior to working out.
In exchange for permission to participate in [The Den Hawai'i] classes and/or private sessions, you hereby enter into the following release and waiver of liability, assumption of risk and indemnity agreement. You, your heirs, spouse, executors, administrators, personal representatives and assignees, waive, release, discharge, defend, indemnify, hold harmless and agree not to sue [The Den Hawai'i], its officers, directors, shareholders, employees, contractors, agents, landlords, lessees, sponsors, representatives, volunteers, and affiliates ("Released Parties") from, any and all liability, responsibility, damages, losses, claims, demands, actions, suits, judgments, costs and expenses (including attorneys' fees) resulting from personal injury, accidents, illnesses, death and/or property loss caused in any manner, including theft, fire and the simple, active or passive negligence of the Released Parties, by your participation in [The Den Hawai'i] classes. You hereby understand that you are advised to move comfortably through the exercises and to work at your individual level of difficulty.
You acknowledge that you have been advised to consult with your physician with respect to any past, present or future injuries or illnesses that may affect your participation and ability to participate in and to endure the exercise programs, and knowingly assume all risks relating to your participation at [The Den Hawai'i].
You acknowledge that you have discussed with your physician the appropriateness of the classes offered by [The Den Hawai'i] in connection with any illness or condition that you now have or have previously had and that you knowingly execute this Agreement freely and voluntarily, and intend by your signature to be a complete and unconditional release of all liability to the greatest extent allowed by law.
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Acceptance of Terms
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By using the Website or App, by buying [The Den Hawaii] classes, attending classes, and/or buying merchandise, you signify your acceptance of the Terms and Conditions. These Terms and Conditions may be revised at any time, in our sole discretion, by updating this posting, and you agree to be bound by any such revisions. We encourage you to check this document periodically to stay informed of our current guidelines. If we modify material terms to these Terms and Conditions, such modification will be effective after we send you notice of the amended agreement, if permitted under the applicable law. Such notice will be in our sole discretion, and the manner of the notification may be via email, posted notice on the Website or App, or other manner. Your failure to cease use of the services after receiving notification of the modification will constitute your acceptance of the modified Terms and Conditions.
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Contact Us
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If you have any questions about these Terms of Service you can reach out to thenorthshoreden@gmail.com